Refund and Returns Policy

Returns & Exchanges

Due to the nature of our products (personal care, hygiene-sensitivity), we cannot accept returns or exchanges on open or used items. This ensures the safety and integrity of every product we ship.

We do, however, accept returns on unopened, unused products within 14 days of delivery.

Items must be in their original packaging and condition.

Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect.

Refunds

Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed back to your original payment method within 5–7 business days.

Damage, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

Contact us within 7 days of delivery at chiffonshairtherapy@gmail.com

Please include your order number and a photo of the issue.

We’ll gladly send a replacement or issue a full refund.

Non-Returnable Items

Opened or used products

Gift cards

Sale/clearance items

 

How to Start a Return

Email us at chiffonshairtherapy@gmail.com with your order number.

Our customer care team will provide return instructions.

Ship items back securely; we recommend a trackable shipping method.

 

With love & growth,

Chiffon’s Hair Therapy Team